SN
Selva N
1 reviews | Active since Jul 2018
13 Jul 2024, 08:38
Stay Away from Europ Assistance!
As an attorney having the misfortune to deal with this company, I would STRONGLY advise colleagues against accepting their mandates and the public at large against obtaining cover through them. Our fees/disbur*****ts in respect of a high court matter involving one of their insured remain unpaid in excess of 60 days. This is despite their own contractual undertaking to pay no later than 45 days after receiving an invoice and our repeated requests for payment. The constant refrain is that the the matter "is with our finance department". They appear to have zero understanding of legal billings, the immense work involved in protecting clients' interests in especially litigation matters where there is some degree of urgency and the potential prejudice to clients involved in litigation when fees/disbur*****ts are not timeously paid. I also recall now having had the misfortune to deal with them on a personal level in 2021 through my insurers at the time. Their service then was equally pathetic. My free advice: STAY AWAY FROM THEM! I await their pro forma, ineffectual response to this post.
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Replies (4)0
Replies (4)
Azoza's replyOfficial
16 Jul 2024, 10:54 Dear valued client.
We hereby acknowledge receipt of the complaint, and our investigation is underway.
Kind regards
Europ Assistance
Customer Care Team
We hereby acknowledge receipt of the complaint, and our investigation is underway.
Kind regards
Europ Assistance
Customer Care Team
Azoza's reply16 Jul 2024, 10:54
Official
Dear valued client.
We hereby acknowledge receipt of the complaint, and our investigation is underway.
Kind regards
Europ Assistance
Customer Care Team
We hereby acknowledge receipt of the complaint, and our investigation is underway.
Kind regards
Europ Assistance
Customer Care Team
Azoza's replyOfficial
16 Jul 2024, 11:56Dear Valued Client,
I trust that this mail finds you well.
Kindly be advised that we referred your above matter to the respective legal department, and they advised the following;
I trust that this mail finds you well.
Kindly be advised that we referred your above matter to the respective legal department, and they advised the following;
For purposes of the complaint, please note that this is in respect of a divorce matter, in which client has utilized their own attorney to assist herein.
On the 8th of July 2024 , the attorney sent through an email stating that the account should be settled within 3 days and failure to do so , they will proceed with legal proceedings. On even date we escalated same to our finance department. The payment remained outstanding.
Further communication was received from the attorney on 16.07.2024 stating that he has forwarded his complaint to hello peter in which we have responded, advising the attorney that the settlement of the account will take place within the next two days as advised by our finance department.
Kindly view the below status of the case as it has been extracted and awaits payment from finance;
The Legal Department has advised that they will share the respective POP with yourself once payment has been made.
Kind regards
Europ Assistance
Customer Care Team
Kindly view the below status of the case as it has been extracted and awaits payment from finance;
The Legal Department has advised that they will share the respective POP with yourself once payment has been made.
Kind regards
Europ Assistance
Customer Care Team
Azoza's reply16 Jul 2024, 11:56
Official
Dear Valued Client,
I trust that this mail finds you well.
Kindly be advised that we referred your above matter to the respective legal department, and they advised the following;
I trust that this mail finds you well.
Kindly be advised that we referred your above matter to the respective legal department, and they advised the following;
For purposes of the complaint, please note that this is in respect of a divorce matter, in which client has utilized their own attorney to assist herein.
On the 8th of July 2024 , the attorney sent through an email stating that the account should be settled within 3 days and failure to do so , they will proceed with legal proceedings. On even date we escalated same to our finance department. The payment remained outstanding.
Further communication was received from the attorney on 16.07.2024 stating that he has forwarded his complaint to hello peter in which we have responded, advising the attorney that the settlement of the account will take place within the next two days as advised by our finance department.
Kindly view the below status of the case as it has been extracted and awaits payment from finance;
The Legal Department has advised that they will share the respective POP with yourself once payment has been made.
Kind regards
Europ Assistance
Customer Care Team
Kindly view the below status of the case as it has been extracted and awaits payment from finance;
The Legal Department has advised that they will share the respective POP with yourself once payment has been made.
Kind regards
Europ Assistance
Customer Care Team
SN
Selva N's updateReviewer Update
07 Jan 2026, 16:11Once again payment has not been made, this time in excess of 4 months after submission of invoice. There really are no words to describe this business!
SN
Selva N's update07 Jan 2026, 16:11
Reviewer Update
Once again payment has not been made, this time in excess of 4 months after submission of invoice. There really are no words to describe this business!
Azoza's replyOfficial
19 Jan 2026, 15:46Dear Valued client.
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration and inconvenience caused by the delay in processing your payment.
We sincerely apologise for the frustration and inconvenience caused by the delay in processing your payment.
After reviewing your case, our Legal Department contacted your attorney and obtained the updated bank confirmation letter required for FICA verification. This enabled us to proceed with processing the outstanding invoice.
We can confirm that the invoice has now been fully captured and included in our current payment batch.
We can confirm that the invoice has now been fully captured and included in our current payment batch.
We are now awaiting final proof of payment from our Finance Team, which will be shared with your attorney immediately upon receipt. Your attorney has already been updated about the progress both telephonically and in writing.
We appreciate your patience while this matter was resolved and remain committed to improving our turnaround times and communication.
If you require any further assistance, please feel free to reach out to us directly.
Kind regards,
Customer Care Team
Azoza
Azoza's reply19 Jan 2026, 15:46
Official
Dear Valued client.
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration and inconvenience caused by the delay in processing your payment.
We sincerely apologise for the frustration and inconvenience caused by the delay in processing your payment.
After reviewing your case, our Legal Department contacted your attorney and obtained the updated bank confirmation letter required for FICA verification. This enabled us to proceed with processing the outstanding invoice.
We can confirm that the invoice has now been fully captured and included in our current payment batch.
We can confirm that the invoice has now been fully captured and included in our current payment batch.
We are now awaiting final proof of payment from our Finance Team, which will be shared with your attorney immediately upon receipt. Your attorney has already been updated about the progress both telephonically and in writing.
We appreciate your patience while this matter was resolved and remain committed to improving our turnaround times and communication.
If you require any further assistance, please feel free to reach out to us directly.
Kind regards,
Customer Care Team
Azoza