SHOCKINGLY USELESS TRAVEL INSURANCE

I have had the unfortunate experience of my travel insurance claim with Hepstar being transferred to Regent Insurance. Europe Assistance wouldn't answer my emergency calls, and sent me to the wrong doctors address 3 times. Eventually when I was at the correct doctor's address where I was told I had an appointment booked, they had no record of it and I had to pay the fees upfront to see the doctor. This happened AGAIN with my follow up appointment, even though I called precisely for them to check. I am still waiting to be paid out almost 6 months later, I have made numerous phone calls and have been sent to four different companies to speak to someone (Hepstar, Oojah, Hollard and Regent.) To date I have spoken to about 11 different people trying to get answers on my claim. The initial people I dealt with were either on leave, refused to take my call, or no longer working for the company. I have only been called back TWICE to say they were working on it. I have only gotten through to someone after refusing to hang up or leave messages as no-one returns them. I am proceeding with legal action and will be contacting an ombudsman. Absolutely atrocious and I hope no-one ever has to deal with similar treatment from this company. My original claim reference was CJ-CNTR, this specific one is for CJ-CNTR-03. My new claim is CRE03764-09-17/GRIBBEN Candice.