Rude Agent

<p>On the 13th April 2017 my car had issues and as a Discovery Insure client I called my insurance company and there transferred my call to Europe Assist and a lady by the name Nomfundo Baloyi answered my call she was so rude, and you would think because its a woman answering the phone she would be understanding and put herself and my shoes because we woman and we don't know much about cars. She said the going to tow my car to the ne****t service stationa and if I want them to tow it home Imust pay the differance but she will call me back and let me know. Yes she did call me back "firstly she speaks to me in her home langague which was ZULU who said I'm Zulu what happened to the business language which is English I had to accomodate her and speak Zulu and she said I don't have to pay anymore when I asked her are you sure I don't have to pay she asnwered me and I rude manner IF YOU HAD TO PAY I WOULD HAVE TOLD YOU. is this how the agents I trainer to speak to clients. To make things worse it was my birthday and she ruined my day. I hope someone will listen to the call and rate that call. You can have rude agents to assist clients that really need help you should make the client feel safe</p>