Ridiculous time frame to settle claim

<p>We went to Italy for our honeymoon at the beginning of October and unfortunately were ******. We went to the police and reported it and obtained a crime refernec number. On our return, we submitted our claim to Europ Assistance SA and received an automoated email saying our claim would take between 3 and 21 days.</p> <p> </p> <p>After 21 days, contacted Europ Assistance SA again via email, and received another response saying it was being dealt with. I have since follwed up every week via email, with the same reply. There is unfortunately no telephone number to contact them, only a fax and email.</p> <p> </p> <p>I am worried that this is not a bona fida company and that we have been ****ed ... either that, orthis is VERY poor customer servive. How difficult is to settle a simple claim that has endor*****t from the Italian police?</p>