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On 25 Feb.'16, 24Fix was instructed by Budget Insurance to replace a burst geyser, they sent a plumber who arrived & removed the burst geyser but before he could install the new one, we received a call from Monica telling Us to first pay the R1500 excess before he could install the new geyser & despite telling her that he could go with Us to the bank to do the transfer & provide him with a receipt, she refused & against our better judgement the payment was made & the job completed around 16h00. At 18h00, hot steaming water was overflowing from the newly installed geyser & despite numerous calls to 24Fix, no-one has been back to repair the damage. We had to contact Budget who instructed another company to do the repairs, which included installing the geyser with proper fittings & a thermostat & replacing the damaged pvc guttering which amounted to R8000. I have reported this matter to Jennifer, head of claims & her assistant Anton du Preez & to date have received no feedback on the matter. I need someone very senior to please contact me as a matter of urgency as 24Fix in Cape Town is tarnishing your good name with all the bad reviews & comments I have received from people