Rebate of gym fees

<p>I have two policies with Old Mutual whereby we get 50 % rebate back when we visited the gym 10 times a month, and are able to claim every third month. For the past 3 years, we claimed and got the money back within 5 days. This was an awesome experience every time. This year it seems to be different. We submitted our claim on the 2nd January 2017. Then they asked for gym contracts. We have been at the gym since Virgin took over Health and Racquet. Needless to say that we are on a month to month basis because we have been such longstanding members. Fed-up with all the emails going back and forth since the 2nd of January. (Always me following up!!) I spoke to Lloyd Vere promised who promised that we will get our rebate. I expressed an urgent need for the money as i made plans and budgeted on the money. I repeatedly said that I need the money by the weekend. Mondy the 16th still no refund!! We spoke to his operation manager, Eshwaree Sumpath, who promised that the money will reflect this afternoon. She said she will phone me and confirm it was done. Today the 17th January and i had to phone again, just to be informed that the money should reflect tomorrow morning. They apologise and said that they didn't now that we are banking with a different bank than them. This is totally unbelievable as they have 3 months bank statements for both of us!!! This was such a terrrible experience with overpromising and under delivering and I am now really considering cancelling my Old Mutual policies. Something that has always been a pleasureable and positive experience turned out to this dreadful experience. </p>