Rather travel without insurance than use Europ Assistance SA.

Europ Assistance contacted me about a claim 4 months after the incident took place. This was relating to a travel insurance matter. Firstly, they contacted me via WhatsApp and demanded that I submit documents as well as proof of payment via WhatsApp before they would deal with my claim. Then they phoned me but only ever 1 hour after I asked them to phone me. It was like they phoned me, I did not answer and then they instantly threw that phone into the river, because even if I sent them a message straightaway asking them to phone me in 5 minutes they would still only phone me 1 hour later and (again) throw that particular phone into the river. They then irregularly sent me seemingly random questions regarding the incident (via WhatsApp and using two differently named operators). I have been unable to speak to a single employee over the phone for two days, despite submitting a request on their website and sending an email to both addresses on their website. It is clearly impossible to contact anyone at this company unless you physically drive to their offices and throw stones at the windows. I have never worked with such an inefficient, unprofessional and obtuse insurance company in my entire life.