1 reviews | Active since Dec 2017
POOR SERVICE DELIVERY
LOW WATER PRESSURE
I have logged a call for a plumber on the 20May 2019 , and as I type this email the issue / problem has not been resolved … When the call was logged I made it clear to the consultant that City of Cape Town already did a full inspection , even had a team out to connect water supply directly from the pipe …so they in the clear
The problem lies with the inflow of water from the geyser to the taps inside ( extremely low hot water supply )
Plumber 1 Berea Plumbers - just past the buck and referred the matter to City Of Council ( not properly diagnosed ) and off he went Plumber 2 PW Plumbling - confirmed the pressure valve is faulty – paid him cash R1200 ( he left no receipt or invoice for the part ) and the problem still not resolved ( still low water pressure ) . He was informed and just empty promises to sort out , never pitched Plumber 3 Call way - confirms no water leak in the geyser ( can’t be the pressure valve ) Received a SMS yesterday that they would come out , still waiting with nocontact from Europ Assist ance
If SANTAM outsourced the maintenance to Europ Assistance …. then they need to do a serious investigation WORSE SERVICE DELIVERY EVER , and the contractors are so unprofessional
I am so frustrated by this back and forth , we can’t shower - there’s only a trickle of hot water supply If only someone can realize the urgency
I am losing all confidence in your contractors that can’t fix my problem , not even suggest a solution
Lastly I have escalated the matter to Team Leader Nazreen , spoke to Raeesa today and still no feedback Calls are recorded , so play back and see the numerous times I have called in
I will report the matter to SANTAM
ANGRY & ANNOYED **********
Problem has still not been resolved
3 weeks later if not more, still waiting on my money to be refunded
Also dealt with a team leader today, to explain the situation which I have done with agents and 2 other team leaders with no resolution
Veeno promised to call back today.... still waiting and it's 5pm
I am definitely reporting this to Santam Complaints Departmebt as this has been the worse service I have encountered my entire life
Unprofessional and will definitely move my insurance elsewhere
Absolutely pathetic the way my call log was dealt with
Empty promises
Problem has still not been resolved
3 weeks later if not more, still waiting on my money to be refunded
Also dealt with a team leader today, to explain the situation which I have done with agents and 2 other team leaders with no resolution
Veeno promised to call back today.... still waiting and it's 5pm
I am definitely reporting this to Santam Complaints Departmebt as this has been the worse service I have encountered my entire life
Unprofessional and will definitely move my insurance elsewhere
Absolutely pathetic the way my call log was dealt with
Empty promises
Three incident/damage reports were obtained from three different service providers to determine if feedback was consistent.
All three service providers came to the same conclusion that the water pressure from the municipality is low.
Three incident/damage reports were obtained from three different service providers to determine if feedback was consistent.
All three service providers came to the same conclusion that the water pressure from the municipality is low.