Plumbers made problem worse

Santam ***

We called Santam Insurance to come out and Assess why we have noise everytime we open our Hot Water Tap. Santam (EuropAssist) sent out Zeneco Plumbing. Dear MRS LEWIS, Zeneco Plumbing (Pty) Ltd has been authorised to assist. . The service provider will assist you shortly. Ref. No.: 21-***-H-01. Kind Regards Santam Assist

Friday, 13 August 2021, Zeneco Plumbing arrived to do an Assessment. Winston the Plumber said he found the problem and it was the valve. He then went onto remove the valve at his own discretion, took a picture. In the process of removal of this valve he broke a washer/ seal. He put back the valve with the broken washer. Once the water was turned back on, the water was gushing through the overflow pipe. He then isolated and placed a stop on the geyser. He then said they will send someone back the next day to replace the valve. 14 August 2021, Zeneco Plumbing sends out a different plumber. Who says he has not spoken to Winston. He does not know what transpired yesterday. New Plumber puts in new valve and the problem is worse. Now it's not just the Hot water. Now the cold water gushes out with a worse sound like a truck driving through the house. Now we have an extra problem. We tell the new Plumber he cannot leave us here with the noise that is worse now and all the water damage. And is why my kitchen is flooded with water. Water came out through the trapdoor. I don't know what he did. Water ran Onto my stove, onto the electric box. Onto our tiles. I regret calling for assistance. Cause I have more damages and inconvenience now. Right now we have no Hot water. Plumber said we must first consult with the Municipality on the pressure of the water if it is suitable for our geyser. I logged the incident with the municipality immediately. This is going to take a while. I was better off before Zeneco Plumbing arrived at my door.

I need Hot Water as soon as possible. This is the worst service I've ever received since using Santam Insurance.