Pathetic Service

I have Edgars Home fix policy for many years. I called them yesterday (after taking over an hour and many phone calls to get their number) to claim for a broken geyser. But I was told that they Europ-assist cannot connect to edgars system to verify my policy being it a Sunday or public holiday. I was upset but Europassist said its not their fault its Edgars problem. Anyway I was told that I would need to pay cash if I got someone to come fix the geyser - I wanted to an approx. cost but the plumbers could not give me quote. So I left the claim for today (a working day) - I called again today and after waiting about 20 minutes on the line I was transferred to someone else after I told them the policy was with edgars. I waited about another 10 minutes only for the 2nd person to transfer me to edgards club. They quick to take your money but pathetic on service delivery