Pathetic Insurance response from Europ Assistance

I sent basically the complaint below to the CEO of Europ Assistance, Mr Jacques Preyser, on September 4. On September 5 Chairmaine Naicker from the CEO office rep**** that “I am in receipt of your mail and is busy following up with the respective team, so that we can provide you with full and accurate feedback.” I have heard nothing since from the CEO’s office!! While insured by Europ Assistance I had an incident in Italy on June 15 and was hospitalized. Angelique Lite handled the case up to a point. By July 9 I had submitted a substantial form and supporting documents to her. Twice since I was sent emails by Travel Insurance Consultants asking for virtually a duplication of the documents I had sent to Angelique. She forwarded the documents I sent her to these people on July 9. I complained to her twice that my time was being wasted, and that she should please reply to me. I heard nothing whatsoever from her. This case has now been dragging on for 2 ½ months (now 3½ months - WAR) and we seem to be getting nowhere. I think it is extremely unprofessional if one complains about an issue and you get no response. It also reflects adversely on the service of Europ Assistance.

W A Richter.