1 reviews | Active since Aug 2016

30 Aug 2016, 15:51

Non payment

<p>I have absolutely no agreement whatsoever with Europ Assist and have had a previous payment problems and even after that, the call centre has on numerous occasions contacted me to assist THEIR stranded client, and on almost every occasion a price is quoted and accepted. Now that it is payment time, my hassles are mountainous. So therefore ,this problem is being duplicated once again. How would it be possible to ever trust in their integrity.</p>

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Replies (4)
Azoza
Azoza's reply30 Aug 2016, 16:13
Official

Good Day Eric Hen-Boisen

Thank you for alerting us to this very urgent matter. We would also like to apologise for any inconvenience and frustration that this might have caused you. We have asked our leadership team for urgent intervention, and feedback to be supp****. Please expect a call regarding this matter.

Warm Regards

EASA Customer Care

Best regards,

's update30 Aug 2016, 16:59
Reviewer Update

Appreciate your response.

Azoza
Azoza's reply31 Aug 2016, 15:10
Official

Hi eric-hen-boisen

Our team has confirmed that they have been in contact with you after investigation was done into the matter and that the invoices submitted have been paid. Also that the relevant proof of payments have been sent to you as confirmation thereof.

Please feel free to contact us should any further assistance be required.

Warm Regards

EASA Customer Care

Best regards,

's update01 Sept 2016, 18:04
Reviewer Update

We are most grateful and appreciative of your prompt response.

Regards

Eric Hen-Boisen