DN
Danny N

1 reviews | Active since May 2022

13 Jul 2016, 09:09

non payment

<p><span style="color: #555555; background-color: #ffffff;">As a service provider for europassistance our agreement was that invoices will be paid within 30 day after submitted them on their ICE system. Now invoices have been submitted from 2014 till today nothing is happening. I tried to email them and they don't reply, it shows that they don't want help me at all. On their ICE system some of invoices were cancelled after several complains I made to them. When I try to hear from them why they cancelled some of my invoices they don't reply me at all and when trying to call they will play music tone forever without taking my call.</span></p>

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Replies (1)
Azoza
Azoza's reply13 Jul 2016, 09:30
Official

Good Day mathata_m

Thank you for bringing this very urgent matter to our attention, and we apologise for any inconvenience and frustration that this might have caused you. We will escalate this matter for immediate attention to our leadership team in the relevant department for urgent intervention. Please expect our call.

Warm Regards

EASA Customer Care

Best regards,