No service - trying to log a claim

Working with Discovery Insure, I have been trying to log a claim with Europ Assistance SA for the past week relating to motor vehicle breakdown. This morning, after holding the line for 45 minutes I finally spoke to someone who indicated that I need to submit a claims request form. I provided my email address, and repeated it 3 times to ensure it was correct after which the lady indicated she would email me the form straight away - the email did not arrive.<br> <br> As I am typing this, I am again approaching the 45 minutes wait time to inquire about this form and the process to follow to submit my claim - no one is answering yet again.<br> <br> Emails to the email addresses provided simply remain unanswered. <br> <br> I wonder that if I ever manage to get hold of the form, of the claim will even be processed? You call center and promises made are less that satisfactory for such a big firm.<br> <br> Can someone, who actually wants to assist, please call me and assist in settling this claim in an acceptable time frame?<br>