No Payment; Bad Service; Incorrect Information

On 15/12/15 I phone Absa Rewards benefits to log a call that I have burst pipe so I was referred to Europ Assist. I then spoke to a consultant by the name of Faried August and explained to him the situation. He then asked me if I know of a plumber that can assist me and I said yes. After that I gave him the details of the plumber and then Faried called the plumber told him to fix the pipe and send him a invoice. He didn't tell the plumber or me that they only cover 1 hours labour which R500. When the job was done the plumber send his invoice of R2900 and now Europ Assist does not want to pay the plumber in full and now me as the customer is sitting with the problem of a unhappy and unpaid plumber and also with Europ Assist's bad customer service and unknowledgeable staff that makes empty promises to their clients. Payment was supposed to be done within 5 working days but it never happened.