Most arrogant ****** & bullies of note

<p>Euro assistance (www.euroassistance.co.za) they are the road assistance company used by Absa insurance. They were supposed to assist my Mother on the 09 June 17 when she experienced a breakdown. The policy states clearly that the car should be towed to the nearest dealer or a place of safety after hours; provide an accommodation or courtesy car none of those were done. I intervened seeing that no assistance was provided to the insured (Mother); i requested the recordings & documents they were using to quoting as they seemed different to what we had.</p> <p>After a number of email between myself & euro assistance I'm told they'll commncate with the policy holder not with me & their recordings indicate the call was first received at 16:03 now they refuse to share hose call. They have stopped taking my calls & responding to my emails.</p> <p>Unfortunately I will not let is slide;</p> <p>In all this I see a contravention of PROMOTION OF ACCESS TO INFORMATION<br />ACT, 2000; which their company declares to comply with.</p> <p>I will be excising my right and that of my Mother through this Act to<br />get those audio recordings.</p> <p> </p>