Lies & incompetence - absolutely no service

<p>ABSA tell me that I have access to their Europassist services to drive me home after a night out. So tonight I booked a lift home for 21h00. By 21h20, nobody had arrived. I called them to follow up. They said they would get back to me. At 21h33, I had to call them again. I spent a total of 30 minutes on the phone trying to establish when I could expect to be taken home. Team 004 arrived at 22h00. In the meantime, Lewellyn (a Europassist manager) had guaranteed me that they would be reimbursing me for my time and the cost of the phone call. So I expect a payment of R1 000 to arrive in my ABSA bank account within the next couple of days, as promised. Otherwise I will insist that ABSA stops paying Europassist every month on my behalf, and I will start to use Uber instead of this competely unreliable ****.</p>