Lack of info and poor attitude

Booked take me home service on 3rd for pickup on 6th in Paarl. Ref 4N-M34K-01. Was then phoned Friday afternoon just as leaving for Paarl to say they don't service Paarl area. After disputing the fact that I was not informed of this when making the initial booking and for the short notice, they agreed to the service as arranged. Ref VA-PGGU-01. <br> <br> When Team 31 arrived, I was told to pay for 17km extra in cash. I was not informed of this during the booking either! As I don't carry cash and they didn't accept other payment methods, I told them that I will contact my banker to sort out on Monday. He stopped the car, attempted but failed to make contact with the call centre and eventually spoke to his team leader regarding the issue. No solution could be found at 00h30 in the morning and he refused to drive. This should not be made the clients problem! Eventually I told him to get out of my car and made alternative arrangements. <br> <br> The lack of info by Europ Assistance's call centre and the poor attitude of Team 31 has been really disappointing. I have sent a copy if this to my banker. Please improve your processes and ensure that the service for the 6th is not deducted from my allowance.