1 reviews | Active since Nov 2017
impatience staff doesnt give respectful service
A 'Curtis' phoned me and clearly is not concerned about clients as when he asked me a question and I was breathing in ONE BREATH to think and answer, he said "Ms Visser" like he had the lotto to fetch and grinding his teeth as dealing with a customer which is what he is paid to do is so painstakingly annoying. Curtis' tone and speed of talking is definitely NOT what a client expects nor deserves when asking for advice which is what a client pays for. if you support staff or attorneys do not have the patience nor etiquette to deal with customers using the medium YOU prefer (telephonically) then you should be screening your calls and training or re-hiring. i do not pay you nor sign an agreement only to be met with staff who have no interest in fulfilling their duties. maybe he should be working with machinery instead cos clearly he doesn't have what it takes to deal with people.
if you dont believe the tone I experienced -listen to your recorded conversations !
pathetic service and NOT what I signed up for !
Thank you for bringing the above to our attention.
Kindly provide us with more details on the complaint, e.g. date, time and reference number if you were provided with one, in order for us to launch a full investigation and forward same to ***.
Thank you for bringing the above to our attention.
Kindly provide us with more details on the complaint, e.g. date, time and reference number if you were provided with one, in order for us to launch a full investigation and forward same to ***.
i gave the name and you have the date of this complaint so figure it out.
it seems clients have to do the job you are being paid to do.
it is also a FACT that to this date my emails are now marked as spam probably due to the amount of times I have been requesting assistance and yet -still no answer after the quick impatient call from Curtis.
i am withholding my debit order until such time that i receive the support we agreed upon.
no service from you for almost 2 months now = no more debit orders and taking my money !!
lets see how quickly they query why i havent paid !!!
oh yes -I do remember that when losing my job I am covered so stop with your bs ********* business practice !
i gave the name and you have the date of this complaint so figure it out.
it seems clients have to do the job you are being paid to do.
it is also a FACT that to this date my emails are now marked as spam probably due to the amount of times I have been requesting assistance and yet -still no answer after the quick impatient call from Curtis.
i am withholding my debit order until such time that i receive the support we agreed upon.
no service from you for almost 2 months now = no more debit orders and taking my money !!
lets see how quickly they query why i havent paid !!!
oh yes -I do remember that when losing my job I am covered so stop with your bs ********* business practice !