1 reviews | Active since Aug 2023
HR Lack of incompetence
Good Day,
I am writing to formally raise a complaint regarding the lack of action taken by the Human Resources department in relation to my Liberty Withdrawal claim.
On 12/01/2026 Monday, I submitted the required claim documentation in full, in accordance with company policy and advised procedures. Despite this, and despite my follow-up on the 16/01/2026 Friday the claim has not been processed, nor have I received a clear update, explanation for the delay, or a request for additional information.
This lack of action has caused ongoing inconvenience and concern. Timely processing of such claims is essential, and the continued delay falls short of reasonable expectations and internal service standards.
I respectfully request:
Immediate confirmation of the status of my claim
A clear explanation for the delay
A definitive timeframe for when this matter will be resolved
If this issue cannot be resolved promptly, I will have no choice but to escalate the matter further in line with company grievance procedures.
I trust this complaint will be treated seriously and addressed without further delay. I look forward to your prompt response.
We hereby acknowledge receipt of the complaint and our investigation is underway.
Kind regards
Azoza
Customer Care Team
We hereby acknowledge receipt of the complaint and our investigation is underway.
Kind regards
Azoza
Customer Care Team
Thank you for bringing your concerns to our attention. We value all feedback and appreciate the opportunity to provide clarity regarding the processing of your Liberty withdrawal documentation.
After reviewing the matter in detail, we would like to outline the timeline and the factors that contributed to the delay:
- You resigned from Azoza on 31 October 2025, but the Liberty documentation required for processing was not completed at the time of resignation, as per the standard procedure.
- Our Remuneration team issued the withdrawal forms to you on 17 November 2025 for completion.
- On 09 January 2026, HR received a set of Liberty forms from you; however, these documents were unfortunately incorrect.
- The correctly completed forms were resubmitted on 12 January 2026, and upon receipt, they were immediately escalated to Liberty by our HR representative on 16 January 2026.
Please note that the delay experienced is directly linked to the initial resignation being submitted without the required Liberty withdrawal forms and the subsequent submission of incorrect documentation. Once the correct forms were received, HR processed and submitted them promptly in line with standard procedure.We understand that this situation has caused frustration, and we sincerely regret any inconvenience you may have experienced. While the delay was not caused by HR, we remain committed to assisting you through the completion of this process.
Next Steps: We will continue to monitor the progress of your withdrawal with Liberty and will provide you with updates as soon as they become available. Should you require any further assistance or clarification, please do not hesitate to contact us.
Thank you for your understanding.
Kind regards,
Customer Care Team
Azoza
Thank you for bringing your concerns to our attention. We value all feedback and appreciate the opportunity to provide clarity regarding the processing of your Liberty withdrawal documentation.
After reviewing the matter in detail, we would like to outline the timeline and the factors that contributed to the delay:
- You resigned from Azoza on 31 October 2025, but the Liberty documentation required for processing was not completed at the time of resignation, as per the standard procedure.
- Our Remuneration team issued the withdrawal forms to you on 17 November 2025 for completion.
- On 09 January 2026, HR received a set of Liberty forms from you; however, these documents were unfortunately incorrect.
- The correctly completed forms were resubmitted on 12 January 2026, and upon receipt, they were immediately escalated to Liberty by our HR representative on 16 January 2026.
Please note that the delay experienced is directly linked to the initial resignation being submitted without the required Liberty withdrawal forms and the subsequent submission of incorrect documentation. Once the correct forms were received, HR processed and submitted them promptly in line with standard procedure.We understand that this situation has caused frustration, and we sincerely regret any inconvenience you may have experienced. While the delay was not caused by HR, we remain committed to assisting you through the completion of this process.
Next Steps: We will continue to monitor the progress of your withdrawal with Liberty and will provide you with updates as soon as they become available. Should you require any further assistance or clarification, please do not hesitate to contact us.
Thank you for your understanding.
Kind regards,
Customer Care Team
Azoza