1 reviews | Active since Feb 2015
Fridge repair
Since August 7, 2024, despite the inconvenience, Europ Assist (Santam Insurance) has not provided an acceptable solution for the issue I’m having with my fridge. They have sent two technicians out.
The first technician diagnosed the issue as no gas and repaired it based on his recommendations, with no guarantee for the work done. The fridge broke down again within two months.
The second technician, sent by Europ Assist, diagnosed the need for a replacement due to the *********** work done by the first technician.
To date, Europ Assist has not assisted with either a replacement or repair, although this is a key appliance in my home. The inconvenience caused is immeasurable due to the lack of expertise and consistency from Europ Assist.
We hereby acknowledge receipt of the complaint. To ensure that the complaint is directed to the correct department, please share more information relating to the service let down.
Kindly share your policy and case reference number.
Kind regards
Europ Assistance
Customer Care Team
We hereby acknowledge receipt of the complaint. To ensure that the complaint is directed to the correct department, please share more information relating to the service let down.
Kindly share your policy and case reference number.
Kind regards
Europ Assistance
Customer Care Team
We take note that this matter was dealt with as an escalation where it was noted to you that the diagnosis of your unit was due to Wear & Tear and this is not a claimable as per your insurance. The best solution for this matter would be for you to accept the quote from the Service Provider that was sent to you in order for the part to be order and the unit be repaired as recommended.
Please contact the provider as a matter of urgency in order for the repairs to be expedited.
Kind Regards,
Customer Care Team
Europ Assistance
We take note that this matter was dealt with as an escalation where it was noted to you that the diagnosis of your unit was due to Wear & Tear and this is not a claimable as per your insurance. The best solution for this matter would be for you to accept the quote from the Service Provider that was sent to you in order for the part to be order and the unit be repaired as recommended.
Please contact the provider as a matter of urgency in order for the repairs to be expedited.
Kind Regards,
Customer Care Team
Europ Assistance