MN
Mkhululi N

1 reviews | Active since Apr 2019

16 Sept 2019, 09:48

Europ Assitance does not pay the Service Providers

I am Towing Service Provider been assisting Europ Assistance since 2018 August and 90% of my invoices have not been paid by this Company. I assisted many of their clients in Cape Town and in the rural in Transkei, Eastern Cape but payment does not come through. They keep on asking for invoices to be redone and they always say we used wrong ratings.

Their ratings are worst. They have not paid our invoices since last year and I have sent numerous emails. This company is ****ing the Towing service providers.

They are contracted with the insurance companies and they get paid for the towing that we do and they don't pay us the people, who actually did the job. When they said my invoices were incorrect I asked them to pay the correct amount according to them, but till today my invoices have not been paid.

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Replies (4)
Azoza
Azoza's reply16 Sept 2019, 12:16
Official
Good Day Mkhululi N

Thank you for alerting us to this very urgent matter.   One of our Customer Care Consultants will contact you shortly to discuss the matter.We would also like to apologise for any inconvenience and frustration that this might have caused you.

Warm Regards

EASA Customer Care
MN
Mkhululi N's update30 Sept 2019, 22:32
Reviewer Update
Hi,

Today is the 30th of September and still no payment from your company and no one contacted.
MN
Mkhululi N's update30 Sept 2019, 22:34
Reviewer Update
Europe assistance still has not paid my account
Azoza
Azoza's reply01 Oct 2019, 11:56
Official
Good Day 

Kindly note that a Manager was in contact with you regarding the unpaid invoices and requested amendments on said invoices, before submission.  We however have not received the amended invoices as per the agreed rates on your contract.