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Merle L

1 reviews | Active since Feb 2023

21 Feb 2023, 07:55

Europ Assist without any Assistance

Attempted to book an Ambulance on two occasions. What a Useless bunch ! First time, I was told to confirm the booking (made previously) on the day of the Dr's appointment. The consultant downright **** by saying the Dr cancelled the booking. We verified with him and he did no such thing. Today i tried again (i was desperate as my Aunt has an appointment and her mobility is severely compromised). I tried their number for over an hour, it rings then cuts off. Imagine how frustrating this is when dealing with an emergency. Gems Medical Aid should really re-think using this Non-Service provider.

0
Replies (8)
Azoza
Azoza's reply21 Feb 2023, 11:20
Official
Dear valued client,

We hereby acknowledge receipt of your complaint.

In order to pursue the investigation, please provide us with more details:

  • Membership number
  • Contact number
  • Date of incident/ assistance required.

Kind Regards
Europ Assistance 
Customer Care Team

ML
Merle L's update21 Feb 2023, 11:31
Reviewer Update
Please provide me with a Functional email address and i will email you the details.


Azoza
Azoza's reply21 Feb 2023, 12:14
Official
Dear Valued Client,

We Take note of the additional information provided, our investigation is now underway.

We will revert with the findings in due course.

Kind Regards,
Europ Assistance 
Customer Care Team
Azoza
Azoza's reply21 Feb 2023, 12:17
Official
If in order, may we please have an email address to share the findings upon conclusion of the investigation. 
Azoza
Azoza's reply22 Feb 2023, 13:19
Official
Dear Valued Client,

Please be advised that the investigation of the has been concluded, kindly share a email address so that we may share the feedback with you.

Kind Regards,
Europ Assistance
Customer Care Team 
ML
Merle L's update22 Feb 2023, 13:25
Reviewer Update
***
Azoza
Azoza's reply22 Feb 2023, 13:44
Official
Dear Client,

We are unable to see the information as Hello Peter blocks the content. Please send an email to *** , so that we may share the feedback to you.

Kind Regards,
Europ Assistance 
Customer Care Team 
Azoza
Azoza's reply27 Feb 2023, 12:06
Official
Dear Valued Client,

We trust this email finds you well.

We have the feedback of your complaint and would like to share it with you.

Kindly please share an email with your details to ***

Kind Regards,
Europ Assistance
Customer Care Team