AS
Alex S

1 reviews | Active since Sept 2015

25 Sept 2015, 01:00

Driver rude because passengers are ***

We were picked up by the take me home service half an hour early and then we asked the driver if he could take us past the McDonald's, to which he gladly accepted. When we reached the drive through (which was a minute away from our house) he then said the queue (of 3 cars was too long), The driver then remarked that it was not his responsibility to take is to McDonalds and that we were inconveniencing him. He was not prepared to wait in the line of 3 cars (THE DRIVE THROUGH) and that he was going to drive us home. I asked him how any person could be so rude to a customer and he shouted that I should not scream to him. (On my outh I swear I was speaking in a calm manner) he then prompted that he was going to get out of the car. We then asked him to just take us home and that we would UBER to the McDonalds. On out drove home I said that I couldn't believe that anyone, no matter what their conviction could be so rude to a customer be it bible based manners or whatever. He then made the remark of us being *** and that we had no room to talk! I cannot believe this treatment and I hope that it is resolved soon!!!

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Replies (1)
Azoza
Azoza's reply29 Sept 2015, 15:48
Official
Hello Alex_Steyn,

We are truly sorry to hear that you have not experienced the excellent service delivery that we pride ourselves on.

We have referred your complaint to our customer care department to investigate urgently, and one of our consultants will be in contact with you to address your noted concerns.

Kind Regards

The EA team