Car trouble

<p>I am a member of Crisis on Call. My car failed to start on thursday 19 May at 11h00. I called, the Europe-Assist Callcentre with which they are contracted logged my call, provided a reference number and no further response. After 2 h15 min I started to resort to other means of help. A supervisor called me the afternoon to hear if I was helped and another supervisor called in the evening to hear if I was helped! Since then no explanation of the failed service was provided.</p>