AW
Ayanda W
1 reviews | Active since Feb 2022
29 Jan 2025, 15:49
Bad service
As an ex employee I am extremely disappointed. I was retrenched in 2022 and the incorrect ipr directive was submitted to SARS as a result of thier error im sitting with a penalty of R5000 admin fee, I have emailed Sheila servral times her last response was that the turn around time is 21 days which has long passed and still no feedback upon me sending her emails, her line is always busy one can not reach her
Helpful (0)
Replies (6)0
Replies (6)
Azoza's replyOfficial
29 Jan 2025, 16:04Dear valued client.
We hereby acknowledge receipt of the complaint, and our investigation is underway.
Kind regards
Europ Assistance Customer Care
We hereby acknowledge receipt of the complaint, and our investigation is underway.
Kind regards
Europ Assistance Customer Care
Azoza's reply29 Jan 2025, 16:04
Official
Dear valued client.
We hereby acknowledge receipt of the complaint, and our investigation is underway.
Kind regards
Europ Assistance Customer Care
We hereby acknowledge receipt of the complaint, and our investigation is underway.
Kind regards
Europ Assistance Customer Care
Azoza's replyOfficial
31 Jan 2025, 16:10Dear Ayanda.
Thank you for taking our call.
As per our discussion, we are working at resolving this matter and will keep you updated on the progress.
Kind regards
Europ Assistance
Customer Care Team
Thank you for taking our call.
As per our discussion, we are working at resolving this matter and will keep you updated on the progress.
Kind regards
Europ Assistance
Customer Care Team
Azoza's reply31 Jan 2025, 16:10
Official
Dear Ayanda.
Thank you for taking our call.
As per our discussion, we are working at resolving this matter and will keep you updated on the progress.
Kind regards
Europ Assistance
Customer Care Team
Thank you for taking our call.
As per our discussion, we are working at resolving this matter and will keep you updated on the progress.
Kind regards
Europ Assistance
Customer Care Team
AW
Ayanda W's updateReviewer Update
19 Feb 2025, 14:23Please note that it’s been 3 weeks now with no feedback a Samantha called me advised Sheila would be physically going to sars and feedback would be provided till then I haven’t heard anything I sent a direct message today at 11:45 and it’s now 14:22 still no update.
AW
Ayanda W's update19 Feb 2025, 14:23
Reviewer Update
Please note that it’s been 3 weeks now with no feedback a Samantha called me advised Sheila would be physically going to sars and feedback would be provided till then I haven’t heard anything I sent a direct message today at 11:45 and it’s now 14:22 still no update.
Azoza's replyOfficial
19 Feb 2025, 14:46Good day Wenzile,
Kindly be advised that we are still dealing with the matter with SARS. Contact will be made with you shortly. We have also sent a follow-up with the Payroll Department in order for them to advise on the status of the matter.
We sincerely apologize for the delay.
Yours Sincerely,
Customer Care
Kindly be advised that we are still dealing with the matter with SARS. Contact will be made with you shortly. We have also sent a follow-up with the Payroll Department in order for them to advise on the status of the matter.
We sincerely apologize for the delay.
Yours Sincerely,
Customer Care
Azoza's reply19 Feb 2025, 14:46
Official
Good day Wenzile,
Kindly be advised that we are still dealing with the matter with SARS. Contact will be made with you shortly. We have also sent a follow-up with the Payroll Department in order for them to advise on the status of the matter.
We sincerely apologize for the delay.
Yours Sincerely,
Customer Care
Kindly be advised that we are still dealing with the matter with SARS. Contact will be made with you shortly. We have also sent a follow-up with the Payroll Department in order for them to advise on the status of the matter.
We sincerely apologize for the delay.
Yours Sincerely,
Customer Care
AW
Ayanda W's updateReviewer Update
19 Feb 2025, 15:13Please also advise who will be liable for the R5000 owed to sars as a result of an error on your end.
AW
Ayanda W's update19 Feb 2025, 15:13
Reviewer Update
Please also advise who will be liable for the R5000 owed to sars as a result of an error on your end.
Azoza's replyOfficial
03 Mar 2025, 15:38Dear Valued client.
We confirm that feedback was provided to you in respect of the complaint.
The feedback made reference that the process was complete with confirmation that the new directive takes approximately 5 days. Once the new directive number is received, we will amend your 2022 directive with the new directive number, which will then update on your personal E-filing. We acknowledge and apologize for the delay, that was unfortunately beyond our control as SARS has waiting periods that are in place for every update/request and Covid19 requests take even longer.
Kind Regards
Europ Assistance SA
Customer Care Team
We confirm that feedback was provided to you in respect of the complaint.
The feedback made reference that the process was complete with confirmation that the new directive takes approximately 5 days. Once the new directive number is received, we will amend your 2022 directive with the new directive number, which will then update on your personal E-filing. We acknowledge and apologize for the delay, that was unfortunately beyond our control as SARS has waiting periods that are in place for every update/request and Covid19 requests take even longer.
Kind Regards
Europ Assistance SA
Customer Care Team
Azoza's reply03 Mar 2025, 15:38
Official
Dear Valued client.
We confirm that feedback was provided to you in respect of the complaint.
The feedback made reference that the process was complete with confirmation that the new directive takes approximately 5 days. Once the new directive number is received, we will amend your 2022 directive with the new directive number, which will then update on your personal E-filing. We acknowledge and apologize for the delay, that was unfortunately beyond our control as SARS has waiting periods that are in place for every update/request and Covid19 requests take even longer.
Kind Regards
Europ Assistance SA
Customer Care Team
We confirm that feedback was provided to you in respect of the complaint.
The feedback made reference that the process was complete with confirmation that the new directive takes approximately 5 days. Once the new directive number is received, we will amend your 2022 directive with the new directive number, which will then update on your personal E-filing. We acknowledge and apologize for the delay, that was unfortunately beyond our control as SARS has waiting periods that are in place for every update/request and Covid19 requests take even longer.
Kind Regards
Europ Assistance SA
Customer Care Team