Appalling Customer Service

<p>I submitted my Complaint to the management of EDCON Legal regarding the issues I raised concerning the conduct of the attorney whom they had appointed, who have “Thrown Me Under The Bus” after two years of handling my matters.</p> <p>The legal claims department undertook in January to reappoint another attorney and transfer my files to the new attorney.</p> <p>However it has now been (5) months and I’m still none the wiser.</p> <p>I have been dealing with Ms.Zolisa Seboco.</p> <p>However, she has for the better part of the last (5) months, done absolutely nothing on a matter assigned to her.</p> <p>I’m simply being left to pursue the matter on my own, even thou it is their attorney whom had abandoned me.</p> <p>I have been severely prejudiced in the process and the internal bungling is simply being swept under the carpet and I have to start all over again by myself, losing (2) years in the process, without any consequence to the offending attorney and/or employee in question.</p> <p>To this day not a single senior manager has responded whatsoever; with no apology and/or explanation with regard to the wayward behavior of the particular attorney and/or employee.</p> <p>I shudder to think of the many other clients whom might be facing the same ordeal, but perhaps don’t have the fortitude to pursue their grievances.</p> <p>I consider this conduct by senior management indicative of the disregard perpetuated by the junior staff against their clients.</p>