************ and dishonest. Un contactable customer service. Do not buy

Thanks for your reply which I can only assume is to look like you care publicly.

As part of the review I had to leave the client number and policy number. You could just use that as I have no intention of sharing data on this public part of the service. I assume a case number is something that is issued when you've had contact with the complaints teams which is an odd request when I've clearly started I haven't been able to get a response from the business.

A business that was interested in return money take from the dead, sorry bit harsh but true, providing a decent customer service, would provide some monitored contact details.

I understand that it would probably drive lots of requests for support from other so I can understand that you wish to hide behind that.

Help me resolve the issue and start by providing a name and contact details on this forum that we can use and perhaps tour ratings will improve.

I do hope you prove me wrong an share some details that I can resolve my issue so I don't have to come back here and share how there was no response.

I'm only writing her to get your attention as your own contact procedures are ineffective.

This is an opportunity for your business to excel and dispel the majority of reviews here. After all its all about how you resolve an issues. You're off to a very poor start so please up the level and help me close this out in less than 30 days.

I have a lot of time on my hands at the moment and there lots of review platforms I can visit. Right now this is the most interesting and pressing thing in my life to resolve.

15 days gone and still nothing. Not feeling the urgency to resolve and don't see the money being returned to the deceased yet. Still displaying the lack of sincerity and customer service.

Why aren't you willing to provide contact details? It doesn't help the reputation. I'm actually looking forward to the next step :-)

It's been 30 days now. I have provided you again with the information you requested but still no direct contact or resolution.

Please contact me directly via the details I provided a week ago. You are only demonstrating poor customer service levels and atrociou corporate social behaviours an awareness which isn't helping your reputation.