Absolutely no feedback and impossible to claim

I wish I had read all these bad reviews for Europ Assistance prior to buying travel insurance with them.

My mother bought travel insurance for a trip to the UK. She was one of the unfortunate passengers who had a flight cancelled on 27 May when BA cancelled all their flights for days from Heathrow and Gatwick. She was stranded and had to ask family who lived far to fetch her and take her to the airport again a few days later, as she could not afford a hotel for the extra nights.

Her claim for the cancelled flight, which is a total legitimate claim due to airline cancellation, was submitted on 30 May. As of today, 17 August, she has not had any joy with the claim, no idea what is happening, despite them mentioning in the automatic response to her 15 emails that it takes 21 working days.

DO NOT USE THEM! I will tell everyone I know to rather buy travel insurance from a different company.