Ay Jay's Guesthouse

BAD SERVICE AND DO NOT WANT TO REFUND MY MONEY???

Botha South Africa 1.0 bad poor not good at all COMPARE MY PHOTOS TOWARDS THE ONES ON WEBSITE Liked · Good Morning, I am writing to formally request a refund for my recent stay at your property. Unfortunately, the experience was extremely disappointing and did not meet the standards advertised on your website. Upon arrival, I discovered that the room I specifically requested with a jacuzzi was not functioning. The tub had insufficient water supply, and the prop inside was drilled and not operational. Additionally, the environment was very noisy, with a pool table located next to the room. The constant sound of ***** clicking and loud conversations made it impossible to rest. Despite asking the staff to be more considerate, our requests were ignored, and doors were slammed. At 3 AM, people were making noise, slamming the entrance gate, and revving cars outside. Due to these conditions, we had no choice but to book another place for the remainder of our stay, which placed us under severe financial strain as we had to pay for two lodgings. This situation has left us out of budget for the month. I strongly urge your company to review the properties you advertise to ensure they are up to date and accurately represented. I am requesting a full refund for this stay as compensation for the inconvenience and additional expenses incurred. curtain counld not close property. spotlight on your room all night bright room bedding torn. I have taken photos to support my complaint and will email them separately. we left after work on friday so we came late and just wanted to have a relaxed evening because we were there for te saturday moring for my fathers funeral and we were so tired no sleep NOT ACCEPTABLE Thank you for your urgent attention to this matter. Sincerely, Bessie *** Disliked · no noise better concditions not a good place to stay at all will not tell anyone about this placeDear Manager, I am contacting you regarding a serious issue with my recent booking. I was incorrectly charged twice for the same reservation. This duplicate deduction is unacceptable and has caused me both financial and personal frustration. I request an immediate refund of the extra charge and a clear explanation of how this error occurred. Please confirm the corrective action taken as soon as possible. If this matter is not resolved promptly, I will escalate it through legal channels and consumer complaint platforms. I expect your urgent attention and a swift resolution. See less