0% Customer Service from HP and Axiz Workgroup!!!

Item: AxizWorkgroup
Rating: 1

We bought a heavy duty HP printer from AxizWorkgroup sometime at the beginning of this year. When purchasing the product we were promised the world we were even sold an additional 3 Year onsite support Warranty / Guarentee for our printer, so in total 4 Years Warranty/ Guarantee. On the Saturday 13th of May 2017 our printer did not want to come on, it kept saying "Initializing " but does not turn on. So 1st thing Monday morning I called Axis group to log a call for me with HP regarding my issue. By that Wednesday I was still not sorted out...Please note my Guarantee / Warranty stars next business day service! On Tuesday I spoke to Ann-Marie Warren who said she would followup with this situation for me. She ha's been very helpful along side Wietseche Labuschagne. That Thursday 18th May 2017 we recieved a call from HP after Wietseche Labuschagne had logged the call with Ref Number ********** 29 once again , but according to the HP Consultant that called us they said that they were only informed on that day about the fault in question, nevertheless they said that a technician would be allocated the next day...today is the 24th ofor May and no one has come from HP or even given us a courtesy call etc I have been dealing with Wietseche Labuschagne and Ann-Marie Warren in order to resolve my issue. Today none of them were in the office and I dealt with Sicelo Musi who I must say did try his best and did return my calls and did followup with me but unfortunately still no joy from Axizworkgroup or HP. I was called back shortly by Julia who was also trying to help although her at tide was incredibly disgusting due to the fact that when she spoke to me and I was explaining the situation for her clearly to understand she huffed and puffed and responded to me as if I was a burden to her and I'm making her do some work for a change! I off course called her out on her attitude which I did not even get an apology for and had to cut the call. As a client and business owner I can assure you that doing this kind of business will surely cripple your company very quickly. The customer service receivedall round is totally unacceptable. I would never in my wildest dreams treat a customer in this manner...I may be a smaller company that Axizworkgroup and HP but my customer service is always Topnotch! It has now been 12 working days for me in which I have lost business for at a rough figure of R1500 per day on copies , prints, faxes , scannibg and emails all of which I rely on my printer. Who is going to compensate me on my loss because surely someone has to take the fall and it's definetley not going to be me as Axis Workgroup and HP are at fault!!! Unfortunately due to HP''s lack in service...Axis Workgroup has to take the fall. I did purchase the unit from Axis Directly and not HP directly. I will never use an HP product again in my life and I will be telling everyone I know about my experience and will also be asking then to spread the word!!

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