Poor Service

Let me start by saying that you have a great product and I love my leatherman ever since I bought it.

The problem is however that I had bad experience with the after service from the South African Branch in Cape Town, Awesome Tools, **********

Service is ****.

I handed in my multitool on Monday and the lady at the counter said that I can have it back by Thursday at 10:00. I showed up only at 12:45, just to find that they haven't even touch my multitool. I mentioned my unhappiness about this as this wasn't the first time it happened. The manager was called who took my complained upstairs. The owner came down, didn't even introduce himself to me and said he can only apologize as he was short staffed due to shows. The problem however is that in this time, they started servicing my multi tool and had it done in 30 minutes. Now, how come I had to hand in my leatherman for three days and it only took 30 minutes to complete.

This is real bad service, I still wanted to purchase other products, but just let it be. Not happy at all.