Leatherman International will be appalled!

Shocking service. Called the service department yesterday to hear if they are open because I need to replace my Leathermen's plain knife. Was told that they are open and the replacement costs R100.

This morning I drive 40 minutes only to get there and be told that they are "closed to the public", and cite the Corona Virus while every other business in the country is open while taking care to put precautions in place. Then I am told, I can drop the knife and they will courier it to me. I go to receiving only to hear, yes I can drop it today on the 11th of December and then I will only receive it after the 15th of January.

This is totally unacceptable. I have come to the store multiple times where it takes literally 5 mins to swap out a part and sharpen my blades. Why was it not possible this morning while I can literally see people busy sharpening knives. It seems more like a case of you guys being half on holiday already and being too lazy to help a customer.

Leatherman International would be ashamed to hear that this is the level of service their customers receive.