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Merlin M

1 reviews | Active since Mar 2020

18 Nov 2021, 10:46

FROM BAD TO WORSE TO PATHETIC

For more than 10 years ,I was fascinated and highly intrigued by Leatherman tools especially the multitools. But things have sadly and disappointly so changed for the Leatherman enthusiast. Why you may ask? The fact is currently one can no longer take your tool for replacement or sharpening as there are now 'costs' involved .

Leatherman tools is still "one" of the best tools on the market cause of the quality of workmanship But buyers who buy them ,buy them for what the Leatherman company promised since it started But in South Africa at a company called Awesome Tools, the customer experience is a ghost town and went from bad to worse. I highly recommend that a person who wants to go to Awesome Tools think twice before going there. you will be faced with the hard reality that your leatherman tool is just another tool that has no value anymore.

I have stopped purchasing leatherman tools and have taken a keen interest that there are far superior tools on the market now for half the price.

I am disappointed and will never purchase a leatherman tool ANYMORE that is way overpriced and does not live up to its commitment to assist its valued customer.

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Replies (1)
Awesome Tools
Awesome Tools's reply18 Nov 2021, 11:03
Official
Hi Merlin. The Leatherman 25 year warranty has always and will always be upheld as we are contractually obliged to by Leatherman USA. Unfortunately we went overboard in the past and repaired, serviced and replaced everything for free regardless of whether it was covered by the warranty or not as a favour to our customers. This has backfired over the years because it created a huge expectation from our fans (like yourself) that everything must be done for free regardless of the circumstances. This is just not a sustainable business model and Leatherman USA insisted that we charge for incidental breakages and servicing (clean, lube, sharpen) and only replace/repair tools for free which broke because of faulty materials and workmanship; you will find this is the case with most warranties around the world. Our team is constantly being trained about all the various exceptions and we do not take this lightly and we will always be there to repair your Leatherman but it may or may not involve a small fee.