Not Delivering on Client Promise

Signed up with this organisation to assist me with my UIF Maternity Benefit Claim submission in June on referral from a friend. The initial interaction was great until I completed all the necessary forms and made the payment. From there it was a continuous begging for feedback with feedback requests being sent to them on a bi-weekly basis. The response times was poor (when they did respond) and sounded more like a 'stalling' process. I kept following up to find out what the status is and was told the submission was done the 17th July and details was shared around how long it generally takes. I followed up again after which i had to follow up again before i got a response and was then told my submission was done the 2nd of August - so which was it. I waited again and followed up again after that monthly just to be told that i have to contact the Department themselves as they have completed their obligation to me which was to submit my claim. I phoned the Department of Labour just to be informed that they do not have anything for me on record and was therefore not submitted by the agent. The Department (Siya) was however very helpful and assisted me to register the claim with special motivation based on the numerous complaints they've received from people that used this agent. I checked in with the company owner Mariska (which i could not get hold of initially) just to be told that they did submit it, i informed her that it wasn't submitted, after a long discussion regarding them not delivering the service i've paid for she admitted that they've been experiencing problems and busy trying to sort it out but never informed any of her clients of the issue and if they followed up she makes it their problem. Till today i have still not had any further feedback from them, i had to do my own submission to the Department with the hope that I can still claim considering the fact that you only have six months time since the birth of the child to register (which lapsed) and now learned that they've blocked me on their Facebook page and probably all other complainants. During our discussion she also refused to refund me and then eventually said she will speak to the directors (which off course is herself) and get back to me....guess what, no one has gotten back to me. Quick to take your money and then not delivering the service that you've appointed them to do