Poor service. Poor service delivery and Rude customer service

Avum deserves no star rating at all ,the person responsible for coms on WhatsApp is very rude and unprofessional how can 1 wait for a trackinb number for over 3 weeks ?oder no AFH- 19770 placed 28 October still nothing order AFH-20098 placed 7 November also no coms when you raise concern no feedback is provided, when we request refund we told you'll receive tracking numbers between today or tomorrow no consistency.they website clearly states order to be processed in 1- days delivery within 7 days but that a lie.lot of complaints on FACEBOOK no one cares to resolve,they ignore cries from customers but keeps on posting specials . I have a ****ing 16 November