Poor service

I ordered hair on the website on the 15th of November and there was communication on the website that the hair was shipped via pep paxi on the 23rd, there is no record of the tracking number on the pep paxi system. I reached out to the whatsapp number provided and the lady has dismally failed to give me any answer as to where my hair is. Their service is very poor, hence they switched off the comments on their fb page. They are poor in communication and putting our worries at ease