I love my hair but I...

I love my hair but I waited for my hair for a month and on Facebook or whatsapp they say that it takes 5-7day to process your order after that it will take 3-5day to deliver the hair to you if I count all those day it suppose to take at least 2weeks not a month and when you ask them on whatsapp what's going on the take long hours to respond to your text and when they do they give you mostly one word answers