Failed service delivery & disgraceful customer service

Worst experience ever in my life, second review on the same issue with no response on hello Peter from avum ...that is how much their service is unguarded by people that do not care. I ordered two wigs in December, fought for 3 months for delivery due to a careless worker that wrote the wrong last digits of my order to courier guy..and the parcel got lost due to not being followed up - carelessness. Eventually only one wig arrived. Now I'm fighting again for my second wig and they do not care ...they only say be patient you will get your delivery - be patient you will get a tracking number after waiting three months they are still saying be patient with no care. Now I'm relocating I'm telling them that Im leaving tomorrow they are still saying be patient you will get your hair..can someone send it to you...I have lost all patience and asked for a manager but the lady seems to now register that the hair will not reach me when I'm flown out. Please help someone I need a refund because clearly I will not get the hair...they are still saying I should wait for a tracking number I should be patient as if it's a robot with no head responding. R1100 MATTER TO ME I WORK HARD FOR MY MONEY I DO NOT DESERVE THIS AFTER PAYING AND WAITING 3 MONTHS TO BE DISRESPECTWD AGAIN. SOMEONE FROM AVUM CONTACT ME I NEED A REFUND. I'm a nobody to your consultants