Complaint

I bought a weave last year on October and only wore it for 2weeks then it started tangling, I couldn't even let it loose. When I told them, they said im not maintaining it right. I then asked my friend to wash it for me and it turned to be something like a steelwool.they said I must send it back to them so they can give a new one.now when I asked for my weave back they started throwing tantrums and told me even if i can share that with Facebook, they will block me and I will never succeed with shaming them. This happened on February until now still no weave.