Bad customer service

Such horrible customer service. I ordered a wig from Avum on the 14 June 2025. On the app you are suppose to receive a tracking number 3 days after payment. Unfortunately to date I am still waiting for a tracking number. I have reached out to them countless time over email and have gotten no correspondence from them. I am beyond frustrated that I have been waiting for an order that was said to ship out in three days for over 3 weeks now. The fact that the number listed on the app is not working is also unacceptable because who do we reach out to when we have complaints like this.