Avum fashion heaven of hell

I bought hair wigs on Avum fashion heaven. From the get go they took more than 3weeks to confirm my order nor to send tracking number secondly I was send such a bad hair packages which were water weave and Bob wig hair. I tried raisingy dissatisfaction with them then surprisingly I was told to fix it my self they refused to take the hair back the refused to work with me on fixing the problem.. It's been 3 weeks now since I had engaged with the WhatsApp manager who promised me to escalate the matter but since then they went awol on me