Terrible service

<p> </p> <p>In all my 37 years of being in business , I have never begged for service like I did with your company. Your staff do not reply to phone calls, are almost never available to take your call and every call is screened before you put through. 90% of the time your lady will not take the call or is busy or in a meeting.<br /> <br /> Your poor service has cost our group of 6 travellers R26 382 extra for our holiday because of rate changes , flight charges and all because of your slow non responsive service. Its almost as if you feel you are doing us a favour by even talking to us <br /> <br /> Maybe you should teach your staff that the customer is the most important part of your business ( although they may not always be right ) and its because of the customer they have a job. <br /> <br /> Its sad to see a privately owned business that was run as a hands on family business has lost its personal eastern business acumen and is now run in a manner that is worst than our government .<br /> <br /> My family and I have travelled with you guys many times, but we will never ever travel with you again. <br /> <br /> We however still booked for our holiday through Serendipity Travel , who have given us extremly great service far above what you call service.<br /> <br /> Remember you can only fool a person once. <br /> <br /> I only hope that other potential customers of yours read this review before even thinking of looking for your phone number.</p> <p>Helpful?</p> <p> </p>