Subject: Concern with Hotel Accommodation in Istanbul

I am writing to express my disappointment and concern regarding the hotel accommodation booked for my mothers' trip to Istanbul. The holiday package was purchased as a gift, and I had specifically requested 4-star hotels when I made the booking.

However, upon arrival, my mothers were checked into a 3-star hotel. I had previously queried Noor Jaan, who sold me the package, regarding the hotel category before my mothers' departure. Unfortunately, I have yet to receive a resolution or a satisfactory response.

As a customer, I expect a certain level of service and transparency. It is embarrassing for me to have sent my mothers to a hotel that does not meet the standards I paid for. The bathroom facilities, in particular, are not suitable for their needs.

I would appreciate it if you could look into this matter urgently and provide a suitable resolution. I have tried contacting Ebrahim (director) through phone calls and messages, but unfortunately, I have not received a response.

I look forward to some resolution.