TERRIBLE SERVICE - Avo cannot compete with Takealot

On the 2nd February 2023 I placed an order on AVO for a Delta 1300 power station. I quickly realised that the unit only has 800 cycles on the battery, which is not necessarily enough with all the loadshedding being experienced in South Africa.

On the 3rd February 2023 I cancelled the order for the above reason. Support confirms this as well.

On the 7th February 2023 the product was still delivered. When I asked why, they said “it was probably in transit already”. The funny thing is that Rectron, the supplier, delivered it themselves and they are in Midrand where the delivery took place in Randburg. I must be missing something, but I wonder how far the driver had to travel if the cancellation didn’t take effect because the parcel was in transit for 5 days?

On the 13th February 2023 the call centre contacted me and advised the unit will be collected on Wednesday 16th February. It didn’t happen. No one has contacted since.

I’m putting the complaint here because I’m hoping that people will avoid Avo at all costs. Takealot’s service is far, far superior. As a Nedbank client I am disgusted at the feedback I’ve received and the lack of a proper process in place to deal with their clients on Avo.

Avo has also not rep**** to a single complaint on Hello Peter. NOT ONE. Because they obviously do not care about their customers. It’s only a matter of time before this poor level of service will cause Avo to shut down. Takealot, if you guys were wondering, this is not a competitor you should be worrying about.