PARASITES WHEN IT COMES TO PROCESSING REFUNDS

CRM: *** The worst experience ever when it comes to refunds. I was told by the shopper immediately when item was not found at the merchant that I would get my refund on that same day, 2 weeks went by without it and any communication. I send a message on the app nad was told my refund will be processed. Nothing happened again the I called the only to be told that system has an error and I must send my bank details for a manual refund and the sent a copy of the bank account statement from which I had made the payment they still refuse to assist me and advised I must go to a bank to request a bank confirmation of account. Who does that imagine all the inconvenience I have been put through for this refund and I am still the one to do all they work while the sit there with my money. I cannot take an Uber to the bank for R120 on a stupid R240 refund this has no logic at all. This is really frustrating as I'm not experiencing the refund issue for the first time. You guys really need to get ur act right in this refund process. I do shopping for the stuff I need in a budget, when u merchant does not have stock I cannot wait whole year to get a refund so I cn buy elsewhere. PLEASE REFUND THE CREDIT DUE TO ME S I HAVE DONE MY PART ALREADY, UE SYSTEM ISSUES ARE NOT MY PROBLEM