Lost over R4800 worth of Voyager miles here and support is appalling

Be warned, Avo is a hopeless waste of your valuable time. I redeemed 121,850 Voyager miles on their site 5 days ago and these were instantly debited from my SAA Voyager account. But on the other side, I've received absolutely nothing in terms of Avo points which are supposed to be worth R4,874.

It is impossible to reach them on the phone number advertised ***- they just have a recorded message that tells you to use their chatbot or email "to experience the world class service" - what a joke!! Messages to the chat are never answered. There is basically ZERO support. I even tried calling their business support number ***in the hope of reaching a human who could do something. But all I got was the same cheesy hold music repeated for 40 minutes and no one ever answering the call!

Eventually I got a response from their email support with lots of excuses about technical/network issues but NO points credited to my account and no commitment of WHEN this might happen. I responded to ask them to just credit my account manually in the meantime so I can complete my purchase and then they can always reverse it if the original transaction is ever completed. Of course I got no further response at all. These guys are just experts at passing on their internal problems to customers - no concept of customer service at all.