Disappointing customer service

Shocking service I ordered a high cost item on 19 December 2024 with latest delivery date given as 30 December. At no point did I receive any correspondence that there was a problem or any delay with the order, after a number of queries I was finally told that there was a problem and I would likely receive my order in mid February! I finally received the item on 22 January 2025. If I hadn’t followed up regularly I’m sure that I would still be waiting with no feedback. The product was significantly cheaper on this platform and that is the only positive thing I have to say for this online store. I guess you get what you pay for. I’m still amazed that Nedbank is willing to associate themselves with a store with such poor service.