Avo SuperShop – CPA Violation: Took My Money, Sold Out-of-Stock iPad & Still No Refund

Avo SuperShop has shown shocking incompetence and a complete disregard for consumer rights.

I purchased an iPad on Sunday, payment cleared instantly (Nedbank to Nedbank), and only on Tuesday did Avo inform me the item is “out of stock”. This is not just poor service — it’s a clear violation of the Consumer Protection Act (CPA).

CPA Section 19(2) & 19(3)

Suppliers must deliver goods within the agreed time and cannot accept payment for goods they cannot supply. If they cannot deliver, they must refund the consumer immediately.

Avo has failed on all these points.

Once informed the item was unavailable, I requested a refund so I could purchase the iPad elsewhere — my son is waiting for it, and this delay is directly affecting him. Instead of resolving their own mistake, Avo has kept me stuck in a cycle of empty promises: • “Your refund is being processed.” • “It will reflect soon.” • Yet nothing reflects — even though this is Nedbank to Nedbank, which should be instant.

Right now, Avo is *******ly holding my money for a product they admitted they cannot deliver.

This is unacceptable and ********.

I demand: 1. Immediate release of the full refund, as required by the CPA. 2. A formal written apology acknowledging the breach of obligations. 3. Clarity on how Avo will prevent this from happening again — selling out-of-stock items is misleading and prohibited under Section 41 of the CPA (“False, misleading or deceptive representations”).

Until this is resolved, I will not use Avo again, and I will escalate this further if needed.

Avo, fix this now.