MM
Marilize M
1 reviews | Active since Mar 2009
02 Jul 2025, 09:56
UNAUTHORISED AMOUNT DEDUCTED FROM MY ACCOUNT
We rented a car from Avis in Port Elizabeth from 30/04/2025 - 03/05/2025. We used them just a month before in Cape Town - no problems. Then on the 30th of April an amount of R3098.47 was deducted from my bank account. I already paid the rental fee of R1430.90. My first email to Avis about this was on the 15th of May 2025. After this email I have send numerous emails requesting an Invoice and asking for the money to be returned to my bank account. Eventually I did receive an invoice and then again I've send them numerous emails requesting a refund. All my emails is like this "My last email to Avis – still not answered. 1) What is “Charges in excess of tour voucher – combination of charges”?????????? We already paid for the rental of the car through ebucks. 2) I only owe R208.60, which is the refuelling charge. You took an amount of R3098.47 of my credit card and want me to pay more?????? 3) Please correct Invoice and send again and then we can authorise payment." It is now 02/07/2025 - 2 months later - me sending an email every week and no resolution PLEASE HELP
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Replies (3)MM
As stated on the report we are not liable for that scratch under the front bumper (that is what I wrote on that report - and your guy said I stated it correct). Where you show the scratch is, is NOT where the guy that checked the car that night said the scratch were, that is why I wrote UNDER THE FRONT BUMPER. He showed us something underneath the vehicle. How do we know someone else didn’t scratch that car because we didn’t see any scratch and like I said a few times he almost jumped in under the car.
Marilize M's updateReviewer Update
08 Jul 2025, 20:12AVIS came back to me with "reports" and pictures... what a laugh - because with this you shot yourself in the foot.
As stated on the report we are not liable for that scratch under the front bumper (that is what I wrote on that report - and your guy said I stated it correct). Where you show the scratch is, is NOT where the guy that checked the car that night said the scratch were, that is why I wrote UNDER THE FRONT BUMPER. He showed us something underneath the vehicle. How do we know someone else didn’t scratch that car because we didn’t see any scratch and like I said a few times he almost jumped in under the car.
When we checked the vehicle when we brought it back, we couldn’t see any damages when we inspected it. The guy inspected it, walked around and then suddenly “dive” under the car, and said here is something, as if he was pointing something out just for the sake of it, or maybe because he knew it was there in the first place. SERIOUSLY under the car, and neither me nor my husband could see what he was looking at with his phone’s light, it was UNDERNEATH the car. He showed it UNDER THE FRONT BUMPER and now the scratch is near the light on your pictures????
You are *****sters because again why would I write UNDER. I asked him if it is fine like that (what I wrote) and he said yes. WE WILL NOT BE HELD LIABLE FOR SOMEONE ELSES FAULT OR FOR YOUR *****.
I only owe R208.60, which is the refuelling charge, there was NO damages on that car.
MM
Marilize M's update08 Jul 2025, 20:12
Reviewer Update
AVIS came back to me with "reports" and pictures... what a laugh - because with this you shot yourself in the foot.
As stated on the report we are not liable for that scratch under the front bumper (that is what I wrote on that report - and your guy said I stated it correct). Where you show the scratch is, is NOT where the guy that checked the car that night said the scratch were, that is why I wrote UNDER THE FRONT BUMPER. He showed us something underneath the vehicle. How do we know someone else didn’t scratch that car because we didn’t see any scratch and like I said a few times he almost jumped in under the car.
When we checked the vehicle when we brought it back, we couldn’t see any damages when we inspected it. The guy inspected it, walked around and then suddenly “dive” under the car, and said here is something, as if he was pointing something out just for the sake of it, or maybe because he knew it was there in the first place. SERIOUSLY under the car, and neither me nor my husband could see what he was looking at with his phone’s light, it was UNDERNEATH the car. He showed it UNDER THE FRONT BUMPER and now the scratch is near the light on your pictures????
You are *****sters because again why would I write UNDER. I asked him if it is fine like that (what I wrote) and he said yes. WE WILL NOT BE HELD LIABLE FOR SOMEONE ELSES FAULT OR FOR YOUR *****.
I only owe R208.60, which is the refuelling charge, there was NO damages on that car.
MM
Marilize M's updateReviewer Update
08 Jul 2025, 20:14Also, nobody and I mean nobody phoned me and discussed the "damages" with me. Neither did they send me pictures because then I would have pointed out that, that is NOT where the guy that checked the car showed us a "scratch" underneath the vehicle. Which we couldn't see. The is really just terrible service and *****!!
MM
Marilize M's update08 Jul 2025, 20:14
Reviewer Update
Also, nobody and I mean nobody phoned me and discussed the "damages" with me. Neither did they send me pictures because then I would have pointed out that, that is NOT where the guy that checked the car showed us a "scratch" underneath the vehicle. Which we couldn't see. The is really just terrible service and *****!!
MM
Marilize M's updateReviewer Update
28 Jul 2025, 09:38From the last time Avis have send me an email and almost a month later this is the email I send to Avis every day, without ANY feedback or REFUND. This is unacceptable business practice. Who looks after me ... the little one when the big one can do whatever they want to with my money.
Good day
It is now 15 business days – and no feedback.
I only owe R208.60, which is the refuelling charge. You took an amount of R3098.47 of my credit card and want me to pay more?????? You need to REFUND me.
Please correct Invoice and send again and then we can authorise payment.
MM
Marilize M's update28 Jul 2025, 09:38
Reviewer Update
From the last time Avis have send me an email and almost a month later this is the email I send to Avis every day, without ANY feedback or REFUND. This is unacceptable business practice. Who looks after me ... the little one when the big one can do whatever they want to with my money.
Good day
It is now 15 business days – and no feedback.
I only owe R208.60, which is the refuelling charge. You took an amount of R3098.47 of my credit card and want me to pay more?????? You need to REFUND me.
Please correct Invoice and send again and then we can authorise payment.